Many posters on internet forums claim they pay quickly and love the book, but we doubt they have won large sums of money at or their sister sites. Instead of sending cashouts like any other reputable company, they force players to jump through hoops and look for any reason imaginable to void a player’s winnings. They are certainly not broke and have the money to pay. Either that, or they are just lazy and greedy. Sure all companies have delays, but when a site is taking 2+ months to pay players – even in today’s market – that is a cause for concern. Firstly, they do not pay players on time or even within a reasonable time frame. Still Pays Players, are they Seriously that Bad? Of course, that is not what they told the player or the independent arbitrators who were trying to help the player get the money owed to him. This new provision prohibited card counting and deemed all winnings from such activity as void.

He called customer support and they told him that a manager reviewed his account, and his winnings were voided because he was “counting cards.” A ridiculous claim and no doubt another tactic to get out of paying someone who actually beat them out of money.Īs this SBR Newswire story proves, a provision was added to their casino terms and conditions, days after the incident took place. The next time the player logged into his account he found his account disabled and his funds frozen.

A few hours later he received an email that his payout request was confirmed, and it would take 6-8 weeks to arrive by check. Management validated his documents and verified that the payout was being processed.Īfter playing for another two days, the player ran up his balance to a whopping $30,000. He immediately wanted a withdrawal and sent the request after sending his identification details to management for verification. The player ran up his balance in one evening of betting $25 and $75 a hand playing online blackjack at the casino. In one incident in March, 2012, they confiscated $35,000 in casino blackjack winnings from a player they accused of card counting. Having to run down a professional bookmaker for withdrawals or to fix a grading error is pathetic, especially when it takes them weeks or months to finally fix the issue.ĭespite years of misleading players and giving them the run around with payout requests, they still operate today and get a lot of customers from players who simply just do not know any better. Of course, they usually came around after months of harassment from the industry and players alike, but it was clear to everyone that this company was run by scumbags. They also regularly graded games wrongly or were often late to settle wagers, which was part of their “we’ll find a way to not pay you if you win” mantra that the company stood behind strongly. Withdrawals in many cases were taking 2-3 months to process.

When players inquired regarding the withdrawal issues, management used vague terms, such as “were working on it” or “we’ll get it to you soon”, giving players little to no information about when they should receive their funds. Players were waiting months for wires and checks, despite the site’s insistence that they would be paid out much faster. Much of 20 were filled with more complaints from players and more incompetence on the part of. Audits and frozen funds were standard, as was the need to wait extended periods of time for their withdrawal requests. Any player who won or held a sizeable balance, would be forced to jump through hoops when trying to withdraw. Of course, in the majority of cases there was nothing untoward with the bets the players were making Sportsbook simply did not want to pay winning players. They would freeze a player’s account and launch an “investigation” into their betting history. One of their tactics was to delay large withdrawals requests with so called “account audits.” These were usually “triggered” by four or five figure payout requests by customers. Their early days were so fraught with poor customer service, slow-pays and other shady dealings that watchdog sites and sports betting forums were receiving complaints daily. The site premiered on the blacklist (used for fraudulent books) at SBR in 2001 – not what those in the industry would call a strong start to their foray into online betting.

Google sportsbook ag